Subject: Tech Support Candidate - Aman Kumar
From: Aman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 02:51:52 -0400

Tech Support
Test

Name

Aman
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9350596335

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Jain nagar, rohini sector 38
delhi-110081

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl technologies noida sec 126

CSR

29/sep/2022

15316

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

If I get an error while opening a website on my
browser so the very first step i will be taking to check whether i am connected
to internet or not if yes will be proceed to next step, I will reset the browser
history and cookies. If problem still persist we can reboot the router as well
and some time it also depends on host server can make issues.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

It is quite simple to connect a bluetooth speaker to out mobile
the first step will to turn on mobile bluetooth and then we have to switch on
Bluetooth speaker then Bluetooth mode and then we have to pair both in mobile by
searching a new device in bluetooth manager then we will be tapping on the
device which we have to connect and tada we are connected to bluetooth speaker.

What according to you makes you a good candidate
for customer service or technical support job?

I applied
to your company because your team is making life easier and more enjoyable for
millions of people. The scale of your work is tremendous, and i feel like my
work here can have a real positive impact. I would love to work with your
company which has a good culture and how you focused on team work and
collaboration.

On a scale of 1 - 5 please rate your fluency in
spoken English

4