Subject: Tech Support Candidate - Aryan Raj
From: Aryan Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 02:48:41 -0400

| | Tech Support Test

Name | Aryan Raj
E-mail | [email-masked]
Phone Number | (91) 9801087023
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur vihar,Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Wipro Limited | Administrator | 28th july,2020 | 23000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user, I will take the following steps to resolve the issue.
Clear the browser's history and cache/cookies.
Try a different web browser.
Reset the browser.
Restart computer/device.
Log out and log back in to the account.
Restart internet network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps to connect a Bluetooth speaker to mobile phone.
Put the Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.

Go to Settings - Connected devices - Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | I have always been fascinated by technology and also i enjoy working with people. I love to resolve technical issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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