Subject: Arabic Language Test - Zafrul Islam
From: Zafrul Islam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 02:31:37 -0400

| | Foreign Language Screening Test

Name | Zafrul Islam    /  (91) 9569091021    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Regarding your query about order number xyz I would like to inform you that the order had been dispatched from our end but the courier company is finding you address incorrect.
Please provide the correct address so we can go ahead and assure you a quick delivery.

Thank you
CSR
Babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are sorry to hear about the scratches on the cabinet, our agent will visit your residence and after testing it we will replace the cabinet.
Sorry for the inconvenience caused.

Thank you
CSR
Homebox

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