Subject: Tech Support Candidate - Vipin Singh
From: Vipin Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 01:56:57 -0400

| | Tech Support Test

Name | Vipin Singh
E-mail | [email-masked]
Phone Number | (+91) 7007726600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | NSG Headquarters, Terminal-1 IGI Airport, Palam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Konverge Technologies | Desktop Support Engineer | 30-March- 19 | 18000
Previous Employer 2 | Sarah Technologies | Desktop Support Engineer | 10-Nov-18 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Go for check over the browser for advance security and safety feature, if found.
2) Allows if any pop-ups, blocked.
3) We can check for the spellings and Domain, it should be correct.
4) Check the network settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Open the Bluetooth settings and switch ON the Bluetooth of Mobile phone, and make it discoverable for other devices.
2) Allow it to scan for the open devices, and select the device if found.
3) Pair the device using Passkey, if any.
4) "Connected"  would be the message on your screen.

What according to you makes you a good candidate for customer service or technical support job?

1) Candidate must have good Technical Support Experience.
2) Moreover he/she should have good communication skills.
3) Must be aware of skills which end-user are working upon.
4) Must be Good listener, have patience to troubleshoot the actual error reported by the end-user.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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