Subject: Tech Support Candidate - Keshav Rathour
From: Keshav Rathour <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 01:56:55 -0400

| | Tech Support Test

Name | Keshav Rathour
E-mail | [email-masked]
Phone Number | (91) 9811834299
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 59
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Technical Knowledge

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Noida | 15 August | 17k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will Check Internet Connection firstly.
Check Browser any kind of updated
I can check website privacy and protection like https

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth both side Mobile and speaker any kind of tools

What according to you makes you a good candidate for customer service or technical support job?

Good knowledge in technology
Good Understanding in Problems solving skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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