Subject: Tech Support Candidate - Sanchi Tiwari
From: Sanchi Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 01:08:44 -0400

| | Tech Support Test

Name | Sanchi Tiwari
E-mail | [email-masked]
Phone Number | (208017) 8052530448
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Close other tabs and apps.
2. Restart chrome
3. Restart the computer
4. Check internet connection
5. Check website problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap pair new device.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. It connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Personalized
2. Competent
3. Respect your customer
4. Positive behaviour
5. Be patience

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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