Subject: English Language Test - vijayagulothungan ilankumar
From: vijayagulothungan ilankumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 11:44:10 -0400

| | Foreign Language Screening Test

Name | vijayagulothungan ilankumar    /  (+91) 8940747402    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi mam/sir

i am vijayagulothungan from  e- commerce customer care.Sorry for the in convenence about your order.

As we checked about your order.The order was delivered for our side.But the address your placed in order is missmatched.

So your product returned to us.So please kindly check  your order placed address from your side and again place the order in correct address.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi abdul,

I am vijayagulothungan.Sorry for the inconvenence.

First make an small video for your side whatour it's and send through the mail.we are also inquired oru team for our side.

Give some time to process this issue and please wait for 2-5 working days.

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