Subject: Tech Support Candidate - Utkarsh Awasthi
From: Utkarsh Awasthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 08:54:00 -0400

Tech Support
Test

Name

Utkarsh
Awasthi

E-mail

[email-masked]

Phone Number

(+91) 9140255253

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kanpur

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

This is based on the problems I faced and as far
as I know.

1- Firstly, we'll try to open it in new incognito tab and it shows "The
connection was interrupted" or  "The connection was reset" or "The connection
has timed out" then we will delete all its cookies cache (of previous
settings/data saved) then try again. If it still does not work then 2.

2- If you see the following error messages, browser is trying to access the
Internet through a proxy server:

The proxy server is refusing connections

Unable to find the proxy server then change your proxy related setting respect
to the browser if you connect to the proxy.

3- If the site is not loading in any of the browser means unable to load then
there are several reasons like as-

*Security software is blocking the connection

*System time is incorrect

*DNS server problem

3- If the page isn't redirecting properly means you are not giving permissions
to cookies.

4- Update the browser then restart.

*Search for malware(loading wheel keep loading)

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1- Open
bluetooth of the mobile and the speaker.

2- If the mobile is already paired then it will its name on available devices
then connect it will simply connect.

3- If it is not prior connected then on Available Devices tap refresh to see new
available devices if find the speaker device then pair. It will take a few
second then connect.

What according to you makes you a
good candidate for customer service or technical support job?

The foremost thing is you should be very humble and patient
because sometime customer can argue with you or something else.

If you know how to to talk to a person in a way that you can understand the
problem of that person it helps especially when you are not face to face to the
person facing problem.

Being on face to face a person who can understand the root cause of the problem
then it will be good. Diagnosing the problem can solve 40% the problem itself.

If you not able to understand the problem try hit and error method it helps
while tackling the problem you are facing first time means try different
approaches.

On a scale of 1 - 5 please rate your fluency in
spoken English

4