Subject: Arabic Language Test - Husam Alalloush
From: Husam Alalloush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 08:16:00 -0400

Foreign Language
Screening Test

Name

Husam
Alalloush    /  (0091) 6364158042
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello,

We have checked your order status, And we have found the the courier tried to
deliver the order but They were not able to hand it to you due your mistaken
address that has been written by you.

Kindly send me your correct address and We will contact the courier to schedule
the delivery one more time.

Regards.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello,

We apologize for the incident , Customer satisfaction is something we take very
seriously.

Our customer support team will contact you shortly regarding the issue.

Sincerely.