Subject: English Language Test - mohit kashyap
From: mohit kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 05:13:48 -0400

| | Foreign Language Screening Test

Name | mohit kashyap    /  (91) 8586856555    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
I looked up the order number and order was shipped by us, and handed over to courier company same day when you placed the order. The courier tried to deliver the order to you, but the address as per the courier is wrong.

Call them at (858 685 6555) as soon as you can and they can deliver at your updated address.

Please let me know if I can help in any other way.

Thanks,
Mohit Kashyap
Customer Service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,
We are sorry to learn that the Tv Cabinet delivered to you is defective. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery,
I have made a note of your complaint. We will provide you a replacement for the defective product.

Please accept our apologies for the inconvenience caused. I am including a one-year warranty card free with your order which includes the replacement of specific parts if any damage occurred to them within a year of your purchase.

Please feel free to contact me via phone or email if you need help with anything else.

Sincerely
Mohit Kashyap
Customer Service

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