Subject: English Language Test - Sajid Khan
From: Sajid Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 04:38:59 -0400

| | Foreign Language Screening Test

Name | Sajid Khan    /  (+91) 9756148305    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting babyshop.com customer service.

We are sorry for the inconvenience you caused. As I can see that you have ordered a handbag on our platform 14 days back and the order was shipped on the same day. Our delivery partner tried to deliver the order to the given address but the address given by you is not correct. Currently your order is at our courier partner's center. We request you to please update the correct address so that we can deliver your order to you.

We appreciate your understanding in this matter.

Thanks and regards,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting babyshop.com customer service.

We are really sorry for the inconvenience you caused. If you received a damaged product and want to return it then you may return it within a given time which varies product to product. Usually it is 7 days for most of the products. We request you please check the return time of the delivered item and return it by following the below steps:

Login to your account > Orders > Select the Item you want to return > Tap on the return option.

Once you are done with the above mentioned steps then a date will be given to you when our delivery agent will come to you to collect the item.

We appreciate your understanding in this matter.

Thanks and regards,
Babyshop.com

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