Subject: Arabic Language Test - Md Sanaullah
From: Md Sanaullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 04:01:50 -0400

Foreign Language
Screening Test

Name

Md
Sanaullah    /  (845418) 7368044142
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello Dear
Customer

I completely understand your frustration with your delivery and I’m eager to
make things right for you.

The product has been handed over to courier and he is  trying to deliver the
product but your address is wrong,

Dear customer send right address the courier will contact you.

If there’s anything else we can do to make things right, just let us know.

Best,

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdu

I’m sorry to hear you’re having trouble with our platform. I’ve addressed
this issue with our Support team. They’ll be reaching out soon.

Let me know if I can help you with anything else in the meantime.

Thank you for your patience,

Md Sanaullah