Subject: English Language Test - syed masihullah
From: syed masihullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 03:41:35 -0400

Foreign Language
Screening Test

Name

syed
masihullah    /  (+91) 8056113686
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

Thank you for reaching out to babyshop.com services, This is your customer
service agent syed will be serving you based on this query,

("status of delivery")

we apologise for inconvenience caused to you and on behalf of company I
apologise for the same and request you to give us a chance to make it better for
your convenience.

As I can check in the status of your order your order number 1234 placed on
dd/mm/yyyy on babyshop.com, we from babyshop.com have tried to deliver your
order on dd/mm/year.

But as per our valuable delivery partners observation must wrong as our partner
is unable to reach you in given delivery address.

We request you kindly update your address and if already updated please check
whether your address contains following house number, street name, area,
landmark, city, and pincode for delivery.

Will this resolve your query?

If you still have any query or issue feel free to reach us, you can either
revert back to our mail for assistance or you can also call our helpline
number.

Thank you for choosing babyshop.com.

Regards

Syed,

Customer service agent,

Babysop.com

Helpline number:

+91-1234567890

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul.

Thank you for reaching to home box team, customer support executive syed on
behalf of home box,

We have received your mail regarding item is damage or defective.

"......I purchased a TV Cabinet from you last week, and your team installed it
this morning in my house. After your team left I notice that the cabinet has too
many scratches on it......"

Can you please share us the pictures of product so that we can proceed with
replacement of the product?

Will this resolve your issue kindly let us know,

Regards

Syed

Customer support team,

Home box,

www.hombox.com.