Subject: English Language Test - FAHEEM Akhtar
From: FAHEEM Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 03:07:59 -0400

Foreign Language
Screening Test

Name

FAHEEM
Akhtar     /  (+91) 8586887130
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello dear
customer.

Thank you for contacting us and giving us the opportunity to serve you Accept
our apologies for the problem you are experiencing. We'd like to let you know
that our team tried to deliver your order but the address was wrong.  Please
share your correct address for better assistance and we will contact you as soon
as possible.

Please give us some time to do what is required.

Warm greetings,

customer service outlet

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Our dear customer!

We care well for customer's satisfaction and we are happy to help you

First I would like to apologize for the frustration you have felt recently.

And I want you to know that we appreciate your feedback

These notes allow us to solve any problem that happens and it helps us to
improve our services.We are proud that you have chosen our company as your
service provider and we would like to have the opportunity to resolve your issue
and to get your continued trust...

We guarantee that your order will be delivered as soon as possible and strict
procedures will be taken on the personnel involved

We are really sorry for the inconvenience and hope to provide you with better
services in the future.For any questions or further assistance, please contact
the e-mail