Subject: English Language Test - Rashid Ansari
From: Rashid Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 02:35:43 -0400

| | Foreign Language Screening Test

Name | Rashid Ansari    /  (+91) 9667336681    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mam

Your order was placed 14 days back, it was shipped on the same day when you ordered. As per your current order status, order has not delivered yet. You ordered a bag and it had a invoice value of _______. The order was placed by the person named of ________. As I received response from the courier company, It has been stated by them the courier boy attempted to deliver product and visited location which was mentioned in order details but no was there to take the order. Courier boy responded that the order mentioned in details was wrong that was the only cause of product have not delivered yet. Is it your address sir, if not then provide the correct address.
Your product will be delivered soon.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir
These are the details of order
TV model
Order no
Invoice value etc.

As you stated  that there are some scratches on cabinet. If your want to proceed with exchange policy then you need to go through with the procedure. We will contact you soon and will send our team to check and get back the TV. It will take only a week to send you a new TV but if it would be found that the scratches caused after the team left house and it was not their mistak then you can't opt for replace.

If you want to proceed with return policy then you need to apply for return through app. After processing your application for return, TV will be brought back and your refund would be credited to your account within a week.

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