Subject: Tech Support Candidate - Ashish Singh
From: Ashish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 02:20:55 -0400

Tech Support
Test

Name

Ashish
Singh

E-mail

[email-masked]

Phone Number

(91) 8010729743

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP
Microsoft outlook

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Optum Global India solution India Pvt ltd

IT support specialist

25000

Previous Employer 1

K R Group

IT support
Engineer

12/2018

15000

Previous Employer 2

Stellar Informatic Pvt
ltd

Software support Executed

01/2016

9000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Firstly we verify the url

2. Clear the browser cache/cookies history

3. Check that their is no firewall restrictions for this site

4. Trying to open the site with different browser

5. And if we still no luck then restart the system

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
mobile Bluetooth as well as speaker bluetooth

2.  Then pair with speaker

What according to you makes you a
good candidate for customer service or technical support job?

We have to satisfied our customers to provide the proper
resolutions for their queries.

On a scale of 1 - 5 please rate your
fluency in spoken English

4