Subject: Arabic Language Test - Alhafez mohammed
From: Alhafez mohammed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Sep 2022 08:45:13 -0400

| | Foreign Language Screening Test

Name | Alhafez mohammed    /  (0091) 7726015141    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear
We are so sorry for that, but the good news is that we would like to tell you that your request will be proceed soon,
Please send us your right address and then we will be able to rich you,
Thanks a lot for your communicating and understanding us we hope that our services will satisfy you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi dear abdul
We are here to helping on your service,
We would like to tell you that your request as soon as possible,
The scratches that you found in a TV cabinet we will try to exchange a new one ,
And really we are so happy to hear that from your sight, we thank you for communicating us and respect for you.
Home box team

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