Subject: Trainer Candidate - Ashwin Verma
From: Ashwin Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Sep 2022 07:49:55 -0400

| | Tech Support Test

Name | Ashwin Verma
E-mail | [email-masked]
Phone Number | (91) 8218838592
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dehradun

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iSON Xperiences | Senior Quantity Analyst | Till date | 31
Previous Employer 1 | The Ultimate Knowledge | Operation Executive | 10 March 2022 | 25
Previous Employer 2 | Cogent E Services | Quality Analyst | 03 July 2919 | 10

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in Quality?

I have 2+ years of experience in quality profile. I really feel nice to help the organisation achieve its objective by providing quality services to its clients and associated partners.

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Talking about this situation, I had few associates in my team who used to make maximum errors in sentence formation and paraphrasing (one of the quality parameter). As a result the score of my entire team used to got affected cause of these associates. In order to overcome this situation I ended up conducting multiple health check sessions, assisted the associates in the live scenarios. With all these efforts I managed to move them on the correct path.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service includes customer satisfaction wherein great customer service includes providing timely and correct resolution to the customer, understanding customer pain along with customer satisfaction.
What according to you makes you a good candidate for this position? | I actually believe in delivering the quality services to an organisation which in turn helps the organisation to achieve its objective effectively and efficiently.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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