Subject: Tech Support Candidate - Rohit Gupta
From: Rohit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Sep 2022 01:13:26 -0400

Tech Support
Test

Name

Rohit
Gupta

E-mail

[email-masked]

Phone Number

(+91) 9560612204

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dwarka, Delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - advance
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

SysTools Software Pvt Ltd

Technical Support Executive

2
june

15000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

We will
try to open the website on another browser.

If still not working, we will switch to another ISP and will check whether it's
working or not. If still same problem persisted, we will change the SNAT IP of
the demarcation point divide in case of dynamic IP. If still not opening then we
will check if the website/IP is black listed or not on DOT.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker and keep it in Bluetooth mode. Now switch
on the Bluetooth in your device and search for the Bluetooth device name of your
speaker and click on it. A pop-up will be there asking for "pair". Click on it
and the device is ready to play.

What according to
you makes you a good candidate for customer service or technical support
job?

Understanding the customer concern

Create credibility

Probe the customer that what leads to the issue if there.

Resolve the problem within TAT

On a scale of 1 - 5 please rate your
fluency in spoken English

5