Subject: Trainer Candidate - Ambika Paliwal
From: Ambika Paliwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Sep 2022 01:35:04 -0400

Tech Support
Test

Name

Ambika
Paliwal

E-mail

[email-masked]

Phone Number

(+91) 9971278403

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BT

Client relationship executive

28th July

38k

Previous Employer 1

Concentrix

Sales associate

28th
February

32k

Previous Employer 2

HGS

CSO

7th February

22k

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

I have
been into customer service for more than 3 years now

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

There was a situation where I had to assure that people are
working willingly and not forcefully in a team and I had to tell them to manage
their scheduled breaks also. That was the time when I had to manage and bring
improvements in quality of my team and work relentlessly to become a key
contributer and achieve the objectives of the organisation and as an individual
and, believe me I actually did it by achieving 93% of my target and it was all
the  hard work i put in there out of my experience. Had it been someone else
during that time, they would have fallen sick or taken leave to manage their
performance but it was me who stood still and contributed significantly towards
the role and made justice to it. Though the reward was not so overwhelming, as
it was divided into parts more than required. Keeping the bell curve alive. That
was a little bit demotivation, that i had faced as a woman and would like to
break that glass ceiling to empower ourselves and over come the challenges in
the path of success ofcourse as a team and as an individual.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good is meeting the
expectations and great is beyond what is expected. Bacially when you do
something for a customer it will make the customer happy and when you will do
something which is extra it will make customer appreciated and thus it becomes
great customer service.

What according to you makes you a
good candidate for this position?

According to me what makes me
a good candidate for this position is the hard work and never give up attitude,
which I carry all the time.

On a scale of 1 - 5 please rate your
fluency in spoken English

5