Subject: Tech Support Candidate - Manoj Munshi
From: Manoj Munshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 12:41:40 -0400

| | Tech Support Test

Name | Manoj Munshi
E-mail | [email-masked]
Phone Number | (91) 9738371241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Windows Patching, Software Management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Persistent Systems Private Limited | Module Lead | | 61000
Previous Employer 1 | Vodafone | Incident Management | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection
Try with different browser
Try refreshing the browser
Are you able to ping ndtv.com in command prompt
Try resetting the browser
Delete all temp files and restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make the device discoverable in settings
2. If it's first time try pairing the device
3. Press and hold the bluetooth button in phone
and see all the devices that are listed
4. If the name in the list is JBL or Bose, select the one that you are aware
5. Make sure to keep the speaker within in 10 meters.

What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate for customer or technical support is first we need to have patience and be active listener then acknowledge the issue and provide solution that resolves the issue immediately.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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