Subject: Tech Support Candidate - rahul kaushik
From: rahul kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 07:53:38 -0400

Tech Support
Test

Name

rahul
kaushik

E-mail

[email-masked]

Phone Number

(91) 9873337404

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Windows server, vmware
vcenter

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sirius global limited

Team lead

Currently
working

36000

Previous Employer 1

Rkg electricals

Bms
egineer

18 septemver

18000

Previous Employer 2

Kbs electricals

Bms
engineer

15 oct

18000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart the system.

2. Make sure the internet connection works.

3.check if the website is down for everybody or just me.

4.make sure cookies are enabled.

5. Make sure browser is up to date.

6. Make sure DNS is working.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
the blutooth of your speaker and your phone.

2. Tap and hold the blutooth icon.

3. Select the option to pair a new device.

4. Select the blutooth speaker.

What according to you makes you a
good candidate for customer service or technical support job?

Good communication and interpersonal skills, customer focus,
approach and engage, be polite and a good listner.

On a scale of 1 - 5
please rate your fluency in spoken English

4