Subject: Tech Support Candidate - mamatha gundala
From: mamatha gundala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 06:47:29 -0400

| | Tech Support Test

Name | mamatha gundala
E-mail | [email-masked]
Phone Number | (91) 8660133381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | banglore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
software testing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting why you can't get to some pages can be tricky, but this guide will get you on the right path to seeing if it's a problem with your computer or elsewhere.

This guide walks you through seeing what you can and cannot access, and gets you to the resources you need to help fix the problem.
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2 Make Sure the Internet Connection Works
Open your browser. In the address bar at the top, type in www.ndtv.com, then push Enter or Return.
Make sure you're able to load www.ndtv.com.
Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.

If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
Check if the Website is Down for Everybody or Just Me
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".

On the site, type in the website address you're having problems reaching, then then push Enter or Return.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings in your phone (both Android and iOS) and select the Bluetooth settings option.

Here are few easy steps to connect and use your Bluetooth speakers:
Steps to connect Bluetooth speaker.
Put the speaker in pairing mode.
Switch on Bluetooth on mobile phone.
Wait for the phone to connect.
Connect and Play music.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues folks who’ve run into a problem.”customers are having. I want to be the person that makes life easier and more enjoyable for
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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