Subject: Tech Support Candidate - Rajeev Singh
From: Rajeev Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 05:26:37 -0400

| | Tech Support Test

Name | Rajeev Singh
E-mail | [email-masked]
Phone Number | (201301) 8920133531
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 39
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Dell | Tech | Jan | 40000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Ist I will check the internet connection, if the internet connection is fine then I'll try into a different browser,I'll try to open other websites too just to cross check whether it's a browser issue or website issue, if other websites is opening, i can also reset the browser and check as all, if that didn't work then i can check into sefemode with networking and then clen up the system and browser and restart the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Make sure Bluetooth speaker and your phone are within the range , make sure Bluetooth is turn on in your phone and in the speaker too and select the specific name that you want to connect with your phone.
What according to you makes you a good candidate for customer service or technical support job? | If you ask me also listen to the customer don't interfere when he/she is saying the issue , diagnose the problem and ask like since when , how , any changes made , who was using the system and software installed like that.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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