Subject: Tech Support Candidate - Jayasai Gaddam
From: Jayasai Gaddam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 02:15:48 -0400

Tech Support
Test

Name

Jayasai
Gaddam

E-mail

[email-masked]

Phone Number

(+91) 8500898738

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Nellore

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
Bitlocker,sharedrive

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

DXC

Senior assistant helpdesk
support Engineer

23-mar-2022

27300

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Need
to check if the website is allow by the company or not .

2. Need to check if the user connected to office network or personal

3. If it is allow need to guide the user to try in different browsers ( if it
work on another browser then it is a browser issue )

4. If still doesn't work need to check the proxy connection

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Need to power on the Bluetooth speaker and need to turn on the
mobile Bluetooth and need to pair the device

What according to
you makes you a good candidate for customer service or technical support
job?

best listener and need interest to resolve the
issue.

On a scale of 1 - 5 please rate your fluency in
spoken English

4