Subject: Tech Support Candidate - Dipesh Pandey
From: Dipesh Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 01:33:48 -0400

| | Tech Support Test

Name | Dipesh Pandey
E-mail | [email-masked]
Phone Number | (+91) 8954207609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Haldwani
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the URL, then I will check my internet connectivity, if error is solved then it's fine otherwise I'll troubleshoot further based on the error I get.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) First of all I'll turn on the bluetooth of both the devices
2) Then I'll put that speaker in pairing mode.
3) Once pairing mode is on, I'll search that speaker name in my phone
4) Once it is searched, I'll connect it.

What according to you makes you a good candidate for customer service or technical support job? | One who can clear all the doubts of the customers and help those customers by solving their problem and make them understand the solution of a particular problem easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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