Subject: Tech Support Candidate - Nirmal Sati
From: Nirmal Sati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 01:25:31 -0400

| | Tech Support Test

Name | Nirmal Sati
E-mail | [email-masked]
Phone Number | (78304) 44854
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus international | Technical support executive | | 41000
Previous Employer 1 | Ienergizer | Tech support advisor | 15th April,2019 | 25000
Previous Employer 2 | Hinduja global solutions | CX support executive | 17th October,2017 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- We will try to refresh the page and look for Internet connectivity.
2-Clear all the browser cache and cookies.
3-Restart the browser or we can also try a different browser.
4-We will see if it's happening with one specific website or all.
5- Restart the browser to see if it's working and if not try to restart the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Firstly, we put the Bluetooth device in pairing mode by pressing the power button or pairing button.
2- (For iPhone)- We go to Settings>Bluetooth>Other devices and then tap to connect the desired device.
3- (For Android)- We go to Settings>Connected devices>Bluetooth.
Select the pairing device and then choose the speaker name.

What according to you makes you a good candidate for customer service or technical support job? | I belive i have all the necessary skills and experience which is required for this position which always helps me in achieving my targets on a continuous basis.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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