Subject: Tech Support Candidate - Vijay Kumar
From: Vijay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Aug 2022 01:15:57 -0400

| | Tech Support Test

Name | Vijay Kumar
E-mail | [email-masked]
Phone Number | (+91) 9458278272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bulandshahr
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | Na | Na
Previous Employer 1 | Tcs | System engineer | 22-aug-2022 | 35k
Previous Employer 2 | Capgemini | Senior analyst | 14-feb-2022 | 30k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step try the same website in different browser.

Second clear cookies and try again and make sure site is not blocked by webbrowser.

Third try in incognito mode and if using VPN trying accessing without VPN.

Check your internet connectivity.it can be happen that your internet has some issue

Trying changing to some other internet connection if issue still persist then may be some issue with the website

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to turn on our blutooth speaker to make it discovered and then go to mobile settings in wireless settings we have bluetooth option and turn on and search for available device.once we found out speaker device in available device in phone click on that and pair this device to speaker and connection will successfully.now we can enjoy our music good to go.

What according to you makes you a good candidate for customer service or technical support job?

I have worked as a a java developer in Capgemini so here I come to know that my passion is in customer service and I can support and provide sevices to the users.
I also provided support to tcs as a Java support engineer to American clients.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |