Subject: Trainer Candidate - KUSHAGRA SINGH
From: KUSHAGRA SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Aug 2022 16:40:09 -0400

Tech Support
Test

Name

KUSHAGRA
SINGH

E-mail

[email-masked]

Phone Number

(9140831563) 8004663669

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

LUCKNOW

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

AMZON

PROBLEM SOLVER

28/08/2022

30000

Previous Employer 1

SAMSUNG

MANAGER

06/2021

24000

Previous
Employer 2

SNERGY BPO

TEAM LEADER

10/2021

20000

If Selected, how much time do you need
to join?

7 DAYS

Please briefly
describe your work experience specifically in Quality?

My years
of experience have prepared me well for this position. You mentioned that
customer service is a big part of this job; I spent 7 years working in a
high-volume call center, answering customer calls, and identifying
solutions.WELL recognise it as Amazon Samsung SNERGY BPO

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

Taking up challenges and tackling them effectively is what was
taught to me during my graduate studies. It is always a hectic schedule in
college for someone who always wishes to try her hands on something new. Every
new day at a job brings its own set of challenges and problems those one needs
to tackle most effectively and seriously possible. Mentioning the
most-challenging situation, I was required to handle a team of such members who
were naïve and didn’t know much about the work. I am a serious person and
very dedicated to the work. I cannot bear any irresponsibility at the
work-space. However the team was quite the opposite, it was carefree to an
extent. And it was very tough for me to handle them. But, since I was given the
task to train them, so, I thought of handling them their way. In a fun mood and
tone, I made them realize how important it is to work seriously. It’s for the
benefit of not just the company but for themselves too. That trick worked and
the other team-heads praised me for the approachWe had to work till late at
night that evening to finish the task on time. Thanks to my team which was
super-supportive that night and worked for extra hours. This was very
challenging because I had to encourage and motivate the team to work for extra
time with the same level of efficiency and effectiveness. The next day we gave
our presentation and the client was thrilled with the plan. We were able to meet
this challenging situation collectivelyIt is not always that you face a
challenging task just out of all professional reasons. Sometimes, your personal
life too causes some trouble in your work. I had my work piled up due to my
health issues and bad management of time. I had a lot of pressure and stress in
completing the work. But I decided that worrying won’t help it and I need to
prioritize the works. So, I wrote down all the work I was supposed to complete
and segregated them based on submission deadlines. This helped to finish my
tasks well in time although I was required to push my limits due to my health I
submitted my work on time. This taught me how taking a ‘prioritizing task’
for granted can cost you so much.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service reps will get the problem solved eventually. Great customer
service reps will get it solved immediately, doing everything they can to remedy
the problem at hand

What according to you makes you a
good candidate for this position?

More than anything else, my
motivation makes me a good candidate for this position.I meet all job
requirements, in terms of education, previous working experience, and skills.
I’ve read the job description carefully, and can imagine my day in the
workplace here. I honestly think that I will handle it well, after the initial
training of course. What’s more, I like the list of duties, and think that I
will enjoy my days in the office. That’s also important, because I believe
that we should do jobs that we enjoy, at least somehow.you can be 100% sure that
I will try my best in work, day in day out. I believe it makes me a good
candidate, maybe even better than the rest of the applicants.My motivation,
skills, experience. Having said that, I believe that all shortlisted candidate
meet these criteria. And I am sure everyone of them has something great to
offer. But we certainly differ when it comes to our personalities, and our
attitude to different situations that can happen in the workplace. I think that
I have the right attitude, but I honestly cannot say if I am better than the
other candidates.  Sure enough they also did their best to prepare for the
meeting with you. No doubt I am a good fit for this job though… It is your
task to decide whether I am the best person, or someone would be a better choice
for the position. Not an easy task indeed…

On a scale of 1 - 5
please rate your fluency in spoken English

5