Subject: Tech Support Candidate - Erri Venkata Vasudevakumar
From: Erri Venkata Vasudevakumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Aug 2022 03:35:04 -0400

Tech Support
Test

Name

Erri
Venkata Vasudevakumar

E-mail

[email-masked]

Phone Number

(+91) 9703151493

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kadapa

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step 1:
Restart My Device

Step 2:Make Sure the Internet Connection Works

Step 3:Open your browser. In the address bar at the top, type in , then push
Enter or Return.

Make sure you're able to load Google.com. Once this loads, make sure you're able
to search. Type something in the Search box, then select Google Search.Make sure
search results load properly.If searching doesn't work, then there's reason to
believe that you're not connected to the Internet. Fix the connection issue
before proceeding.

Step 4:Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Make the connection on in our mobile phone.
Turn on the bluetooth, Paire the bluetooth to our mobile phone Select the name
in our phone. Finally Bluetooth is Successfully connected to our
device.

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about our attitude in addition to our academic qualification, like you should be
soft spoken, good listener, problem solver, helpful, team builder and know how
to engage the people well.

On a scale of 1 - 5 please rate your
fluency in spoken English

4