Subject: Trainer Candidate - Pawan Rathaur
From: Pawan Rathaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Aug 2022 01:41:00 -0400

| | Tech Support Test

Name | Pawan Rathaur
E-mail | [email-masked]
Phone Number | (2013201305) 07088541533
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 49

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Schneider electric | Testing | |
Previous Employer 1 | C&S electric | Testing | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 day

Please briefly describe your work experience specifically in Quality?

Fult pass indicator testing
And QC

Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team

areer Guide
Interviewing
Interview Question: "Tell Me How You Handled a Difficult Situation"
Interview Question: "Tell Me How You Handled a Difficult Situation"
By Indeed Editorial Team

Updated July 22, 2022

Published December 15, 2021

Related: Top 10 Tricky Interview Questions & Best Response Strategies

This video outlines the 10 trickiest interview questions you may be asked and provides career coach approved recommendations for successfully answering.

During an interview, a hiring manager may ask how you've handled difficult situations in past jobs. It's important to provide a truthful answer while conveying how you overcame the challenge. Understanding how to respond when a hiring manager inquires about difficult situations you've encountered can help you leave a good impression.

In this article, we discuss how to answer the interview question, "Tell me how you handled a difficult situation," and provide example answers you can use for reference.

Related: How To Deal With Difficult People at Work
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Why employers ask "Tell me how you handled a difficult situation"
Employers ask candidates to describe difficult situations they've handled in the past to assess how they may handle challenges in their future roles. The response a candidate provides can help an employer determine if they could be a positive contribution to the company. A candidate's answer can also provide an employer with an insight into their integrity, communication skills, initiative, leadership skills and ability to react to unpredictable events.

As you're thinking about your answer to this interview question, you can consider how to talk about the situation positively. Instead of speaking negatively about former coworkers, employees or supervisors, focus on what you did to rectify the situation. Another consideration to make when brainstorming your answer is to use a work-related situation. A potential employer may appreciate an answer that centers on your professional life. If you don't have relevant work experience, you can describe a recent event in your personal life.

How to answer "Tell me how you handled a difficult situation"

Related: Top Tips for Using the STAR Method

Taylor explains how to stand out when answering behavioral interview questions using the STAR Method, a strategic storytelling tool.

The STAR method is a way of formulating responses that follows a specific structure. STAR stands for situation, task, action and result, and you implement this method by describing each of these four components in order. When you use this method to structure your answer, an employer may follow what you're saying more easily. Here's how to answer this interview question using the STAR method:

Describe the situation. Explain the "situation" you handled in one or two sentences. This part can provide the hiring manager with context so they can understand the rest of your answer.
Explain the problem. The next component of the STAR method is explaining the "task," which is the role you had in the situation. Detail your job and responsibility to overcome the challenge.
Detail the steps you took to rectify the issue. Talk about the "action" you took to overcome the situation. Explain your thought process for choosing the actions you did, being as specific as possible.
Describe the results you produced. In this portion of your answer, explain the "results" you produced. To conclude your answer, you may present what you learned and how you plan to apply it in future scenarios

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
What according to you makes you a good candidate for this position? | Yes
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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