Subject: Tech Support Candidate - Surabhi Surabhi
From: Surabhi Surabhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Aug 2022 01:33:54 -0400

| | Tech Support Test

Name | Surabhi Surabhi
E-mail | [email-masked]
Phone Number | (+91) 9416895386
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sonipat
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Integreon | Presentation specialist | 28november2020 | 27000
Previous Employer 2 | NTT DATA | Ar caller | 25august 2020 | 19000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear the browser history and cache.
2. Try a different browser.
3.Restart the computer/device.
4. Log out and login back into account.
5. Restart internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on the bluetooth speaker
2.we switch on the bluetooth from the mobile and connect to the device name of bluetooth
3. The speaker will be connected

What according to you makes you a good candidate for customer service or technical support job? | Agent should solve the query of the customer and listen dere query calmly and give the best solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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