Subject: Tech Support Candidate - Shiv Prakash
From: Shiv Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Aug 2022 01:29:13 -0400

| | Tech Support Test

Name | Shiv Prakash
E-mail | [email-masked]
Phone Number | (+91) 6306937856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow up
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro ltd | Administrator | Till now | 16000
Previous Employer 1 | Total IT solutions | Desktop support | 20 oct2021 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear the browser history.
Add the url in proxy and java.
Update browser
Check network connection
And check antivirus updated or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On Blotooth of your device
And search  blotooth divice
And connect to pairing divice
And connected.

What according to you makes you a good candidate for customer service or technical support job? | I am good condidate because I have all knowladge and qualification that's need you and your company's.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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