Subject: Trainer Candidate - Shiva Reddy
From: Shiva Reddy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 23:21:32 -0400

Tech Support
Test

Name

Shiva
Reddy

E-mail

[email-masked]

Phone Number

(91) 9441321188

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gatkesar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro limited

QA

September 09

15000

Previous Employer 1

Na

Previous
Employer 2

Na

If Selected, how much time do you need
to join?

Immidiate

Please briefly
describe your work experience specifically in Quality?

I had
worked in Wipro as a Quality lead.

Have you worked as a
Quality Manager in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In the early days of my role as a quality partner I was having
trouble to understand and identify the errors in the team due to I was made
Quality parter for the process which I am not aware. So I was been faced problem
and marked 24% variance for that later after talking to my Uk onshore team and
leads I have learned my mistakes and for the next month for the results I have
shown, I was been awarded as the star of the month and still reminds me the hard
work and appreciations on me.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

According to me good customer service is one which customer is
satisfied for the solution and rated you as 3 out of 5 and great customer
service is which customer rates you with rating of 5 for which the resolution
given and positive feedback along with the response.

What according to
you makes you a good candidate for this position?

I am a
fast learner and very good enough to work to this position which makes me more
comfortable to work.

On a scale of 1 - 5 please rate your
fluency in spoken English

5