Subject: Tech Support Candidate - hetain joshi
From: hetain joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 20:26:11 -0400

| | Tech Support Test

Name | hetain joshi
E-mail | [email-masked]
Phone Number | (263139) 7983706944
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | haldwani
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i am going to check wether my system is connected to internet or not. After that i check wether the internet connection is working or not if not then going to contact the provider. if all above thing is correct and working then going to check if my system is connected to VPN or not if connected then going to disconnect. then the site must going to open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open setting
go to bluetooth section(which can be open from notification center)
hit search the name of bluetooth speaker going to show up tap it and pair

What according to you makes you a good candidate for customer service or technical support job?

proper listening, showing empethy
apology for the problem that the customer face
giving the best solution to the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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