Subject: Tech Support Candidate - Amit Khandelwal
From: Amit Khandelwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 11:01:15 -0400

Tech Support
Test

Name

Amit
Khandelwal

E-mail

[email-masked]

Phone Number

(+91) 7504543078

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Rohini, New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mastermind Corporate Consultants Pvt. Ltd

Operations
Representative

NA

30000

Previous Employer 1

Concentrix Services
India

Support Executive

30th Sep,2020

30000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

These are
the steps that we can take in order to troubleshoot the problem:

1. Try refreshing the page.

2. Make sure that Javascript is enabled.

3. Make sure cookies are enabled.

4. Clear your cache and cookies.

5. Make sure your web browser is up to date.

6. Restart your web browser.

7. Try a different web browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
the speaker and after that click on bluetooth symbol on the speaker if
given.

2. Then turn the bluetooth of your mobile phone and start searching for your
speaker's name.

3. After you see your device in the list, click on that and then click on pair.
Your speaker will be connected to your phone.

What according to
you makes you a good candidate for customer service or technical support
job?

I would like to let you know that I have worked as both
customer service and technical support for more than 2 years and can say that I
did a very good job there as I was able to help our customers in an efficient
way and was also getting a good number of surveys and positive responses as well
from them. So, this should make me a good candidate for this profile according
to me

On a scale of 1 - 5 please rate your fluency in
spoken English

4