Subject: Trainer Candidate - Anil kumar
From: Anil kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 09:38:16 -0400

| | Tech Support Test

Name | Anil kumar
E-mail | [email-masked]
Phone Number | (110053) 9717382838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhajanpura

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | P.D. | Still working | 30K
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

If Selected, how much time do you need to join? | 30 Days Notice Period
Please briefly describe your work experience specifically in Quality? | Handle workflow, distribute the work equally to each team member, Do the quality check the work done by team and give feedback according on weekly basis.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | Just after COVID-19 unlock we were facing quality related issues as in the team so many Etration. So we had hired new candidates and they were making errors repeatedly than we all decided to monitor all the errors and right down on one spread sheet. Mention the senerio and solution, prepare the check list of all the step, do the double check for the most critical errors and share the feedback twice in a week and the result was to good we had succeed to improve the quality of the team.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1st follow up is good and more than 1 follow up is great.

Completing the request within SLA is good but along with completion notification to customer is great.

Error free work is good along with asking for feedback great.

What according to you makes you a good candidate for this position?

Similar profile in current organization and relevant experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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