Subject: Tech Support Candidate - Radha Singh
From: Radha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 05:32:05 -0400

| | Tech Support Test

Name | Radha Singh
E-mail | [email-masked]
Phone Number | (91) 8789915647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio
VPN, Printers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Senior process associate | | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will clear the cache and cookies,
Reset the browser and restart the machine
If not resolved I will check the permission and all if required I will add the website and give permission via settings of browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put speaker in pairing mode
Switch on bluetooth on mobile phone
Then wait for the pairing
Then connect the bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | Communication skill, candidate must have strong spirit for good and sound customer service, knowledge about technology, helping in nature.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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