Subject: Tech Support Candidate - Paramita Pal
From: Paramita Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 03:51:17 -0400

| | Tech Support Test

Name | Paramita Pal
E-mail | [email-masked]
Phone Number | (91) 7003320716
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformence | CSE | 31st august | 15000
Previous Employer 1 | Concentrix daksh | CSE | 29sept2017 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Go to the settings of the browsing settings-clear cache -clear browsing data - restart the system then try to browse again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings-connectivity-bluetooth-turn it on-search for the device and connect
What according to you makes you a good candidate for customer service or technical support job? | First of all as a customer support candidate have to be polite and very patient,put him /her self to the customer's shoe so that he or she can understand the situation and also have a good knowledge about the process
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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