Subject: Tech Support Candidate - Utpal Singh
From: Utpal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 03:10:34 -0400

Tech Support
Test

Name

Utpal
Singh

E-mail

[email-masked]

Phone Number

(242001) 7460897550

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Greater Noida

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Networking - advance
Speakers & Audio
programmig
language

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Byju's

BDE

25/07/2022

25000

Previous Employer 1

Byju's

BDE

15/04/2022

25000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I will be follow six steps
step by step.

1- I will be  make sure the internet connection

Is  working or not .

2- I will be use a website down checker.

3- I will be use ping checkers.

4- I will be use step by step diagnostics.

5- I will be use next step traceroute tool.

6- I will be website monitoring software.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First step
we  shall be follow that open the Bluetooth speaker .

Second step we shall be follow that make sure Bluetooth is turned on ,Touch and
hold Bluetooth.

In the list of paired devices ,tap a paired .

When your phone and the Bluetooth device are Connected , the device shows as
Connected.

What according to you makes you a
good candidate for customer service or technical support job?

Yes , I am suitable for both services . I have a previous
experience in customer service.

On a scale of 1 - 5
please rate your fluency in spoken English

4