Subject: Tech Support Candidate - Mukul Pal
From: Mukul Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 02:35:33 -0400

| | Tech Support Test

Name | Mukul Pal
E-mail | [email-masked]
Phone Number | (0184) 9306333735
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page.
2. Make sure JavaScript is enabled.
3. Make sure cookies are Enabled.
4. Clear your cache and cookies.
5. Make sure your browser is up to date.
6. Restart your wed browser.
7. Try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Place the Bluetooth device in pairing mode.
2.On your mobile, open the setting app.
3.Select Bluetooth.
4.Ensure Bluetooth is on.
5.Find your Bluetooth device.
6.Select the device name to connect.

What according to you makes you a good candidate for customer service or technical support job? | When I interact with clients, I always use simple, clear language that the average person would understand. As I guide them through the troubleshooting process, I ask specific questions about what they see so that I can interpret their problem myself.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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