Subject: Trainer Candidate - Manthan Srivastava
From: Manthan Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 01:31:53 -0400

Tech Support
Test

Name

Manthan
Srivastava

E-mail

[email-masked]

Phone Number

(91) 7903737942

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector 62

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Edukyu

Manager career development

Na

25K

Previous
Employer 1

Ap Web World

BDE

Na

17k

Previous Employer 2

Fashion designing firm

Na

Na

Na

If Selected, how much time do you need
to join?

One week

Please briefly
describe your work experience specifically in Quality?

I have a
total 1.8 month experience in sales field i have started my career with a
fashion designing firm then went to digital marketing firm as a bde there i have
been dealing with the client makeing proposal and budget and closing, then i got
the opportunity to work in the edtech firm as a manager career development in
which i have to handle team, cold calling, data distribution were there

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

At my initial phase of my career I had a big client where I
got nervous because it was my first big client and i was not doing well with the
presentation but my boss help a lot and teach me great things about how to deal
and how to overcome with their questions

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Resolving their problem must be count in good but
if we can make our customers satisfied and happy with your consulting that may
be count in great coustomer service

What according to
you makes you a good candidate for this position?

As per my
whole career service I guess I have made many good connection with my customers
and help them and every situation they want , if I get an opportunity to work
here I can do same and bring this company name to the customers mind so they
could be happy

On a scale of 1 - 5 please rate your fluency in
spoken English

4