Subject: Trainer Candidate - Vishal Sinha
From: Vishal Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 29 Aug 2022 01:29:14 -0400

Tech Support
Test

Name

Vishal
Sinha

E-mail

[email-masked]

Phone Number

(+91) 9354481812

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Daltonganj

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Policybazaar.ae

Sr. QA

15th july 2022

34000

Previous Employer 1

Concentrix

QA

30th Nov
2021

27000

Previous Employer 2

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

I started
my career with concentrix in june 2016, where I got opportunity to work with
multiple Department like Onfido, Amazon and AT&T, I got promotion with
AT&T as QA, where I started monitoring US agent working in Atlanta, Dallas
and Miami over screen call, voice call, chat and email.

Later I joined policybazaar.ae. with policybazaar.ae I was monitoring a team of
36 folks, working for multiple banks like : Commercial bank of dubai, First abu
dhabi bank, standard charted bank, citi bank, Mashreq bank etc.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

Yes

Please tell us below
in 300 - 500 words about the most difficult situation in your experience as
someone who is responsible to manage and bring improvements in quality of your
team

Being a Quality manager the most important part of our role
and responsibility is to mange the quality of the productivity. As our
designation sounds.

My observation as per my experience, we need to keep our all focus on bottom
quartile performers because if someone from our team is not achieving quality
parameters then that could be a dent our entire team performance. In that case
we should take initiative to improve them. We should conduct weekly or monthly
PKT, schedule PIP, Process related quiz session during avail time etc.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

In one
sentence, the difference between good and great customer service is serving
customer nominally and serving customer with Customer's satisfaction.

What according to you makes you a good candidate
for this position?

First of all I would like to make you proud with
my experience, which is more then 5 years in Customer service field. Second, I
always got promoted in minimum time slot, which shows my hard work.

On a scale of 1 - 5 please rate your fluency in
spoken English

5