Subject: Tech Support Candidate - Ria Khare
From: Ria Khare <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Aug 2022 18:23:53 -0400

Tech Support
Test

Name

Ria
Khare

E-mail

[email-masked]

Phone Number

(+91) 6264144208

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Bhopal

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ibm

Big data engineer

Present

31000

Previous Employer 1

To the new

Technical
support associate

Aug 16 2021

25000

Previous
Employer 2

Amazon

Customer service

Dec 06 2020

15000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check if url is correct and doesn’t have any
typos

Try to open other url if it doesn’t come up check Internet connection

Clear cache and cookies

Check Internet connectivity if it is timing out and vpn

Check ethernet cable if it is connected properly

Try on different browser if needed to check Internet

You can reboot the modem

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
settings

Look for bluetooth options(you can search bluetooth at the search bar)

Turn it on

Now turn on your bluetooth speaker

If your phone is already connected to any other device disconnect/unpair it

Turn on speaker bluetooth and see if it is appearing in your phone

Once it appears click on it and connect/pair

Your bluetooth device will beep/inform you that it is connected to a device

What according to you makes you a good candidate
for customer service or technical support job?

I have 2
years experience in customer and technical support. I am confident polite and
like resolving issues. I am techie which makes me more comfortable to perform
tasks

On a scale of 1 - 5 please rate your fluency in
spoken English

5