Subject: Trainer Candidate - rohit chandel
From: rohit chandel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Aug 2022 14:59:13 -0400

| | Tech Support Test

Name | rohit chandel
E-mail | [email-masked]
Phone Number | (132041) 8395940640
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ward no 13 indri karnal

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | concentrix daksh services india pvt ltd. | sr associate | currently working | 18500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | immediate join
Please briefly describe your work experience specifically in Quality? | na
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team | once a time our team faced a very bad time in quality  due to the joining of new employer. As they were , so they had lack of product knowldge. we were in very low position. Then i discussed with my manager to schduled the quality session for full team. After that session , situtation  was completly change.Finally we got 100% score in accuracy .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer services when a customer just satisfy with your services whereas great customer services means whe  you meet the  happiness with customer.
What according to you makes you a good candidate for this position? | I have work experience so i can work in under presure without loosing patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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