Subject: Tech Support Candidate - Vipin Kumar Yadav
From: Vipin Kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Aug 2022 03:15:32 -0400

| | Tech Support Test

Name | Vipin Kumar Yadav
E-mail | [email-masked]
Phone Number | (+91) 7607431841
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Speakers & Audio
Sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | FarEye | Technical Support Engineer L1 | 08/06/2022 | 21400
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 We have cheeked internet connection.
2 Try to another browser.
3 check our DNS.
4 Reset our Computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1  put your Bluetooth device in paring mode by pressing and holding the power button or pairing button.
2 Go to settings>Bluetooth>other device. Tap the device to connect

What according to you makes you a good candidate for customer service or technical support job?

Detail Knowledge about the product/services if you offered.
Problem solving.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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