Subject: Trainer Candidate - Mohammad Hannan
From: Mohammad Hannan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 09:11:50 -0400

Tech Support
Test

Name

Mohammad
Hannan

E-mail

[email-masked]

Phone Number

(+91) 9596459839

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Srinagar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Access Infrastructure

Process Trainer

34234

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

15-20 Days

Please briefly
describe your work experience specifically in Quality?

I Support
training & promoting learning and provide best trainees to the organization.
I prefer to maintain high level of professionalism 'In & Out' of the
training room. I Identify the bottom performers and give refresher based on
quality & product and following dedicated training manners provided by the
Client so that quality and performance of the agents can be
improved.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I have a lot of experience dealing with the employee who may
have a reservations about the training sessions I run. Whenever the situation
like this occurs I will take the time to listen to their concerns before
addressing each of them with facts and evidences that prove that training
sessions are hugely beneficial. I will explain how diversity helps everyone in a
team respect each others views and consider each other’s needs which turns
helps the team to flourish and work closer together to improve and increase
output. I will try to went on to his/her good experience and to utilize it
during my training sessions and by making him feel valued that help me achieve
my training goals. I will sit down with my team members and I will find out
their strengths , weaknesses and their career aspirations, because if I take
time to know my team and I get to know about them this will empowers me to make
better choices for my team that ultimately lead to the higher motivational
levels. I will set individual and collective team goals. If my team knows what
they are doing and what is expected of  them they will feel focused and
motivated. Finally I will always praise my team and provide words of
encouragement along the way because if I show I am grateful for team’s output
for what they are achieving so this will feel them motivated and increase their
trust on you. My ability to conduct my regular training needs assessments that
are geared towards achieving commercial, compliance & financial goals. I am
strong communicator who can motivate people to feel positive about training
sessions and using them effectively to enhance their workplace skills and
qualities. It would be my goal to ensure the value that I add to your
organization as a process trainer for overweighs my salary.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service reps will
get the problem solved eventually. While as great customer service reps will get
it solved immediately by doing everything they can to remedy the problem at
hand.

What according to you makes you a good candidate
for this position?

I want to become a trainer because the role is
one that I am extremely passionate about, it is a role I get a lot of job
satisfaction from helping the people I am training to achieve their objectives.

On a scale of 1 - 5 please rate your fluency in
spoken English

4