Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 04:27:29 -0400

Tech Support
Test

Name

Rohit
Kumar

E-mail

[email-masked]

Phone Number

(91) 7217821446

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gurugr

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pc solution

Remote desktop emgineet

24000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If I am getting this error, I will check my
internet first, if there is not any issue with internet, I will try in different
browser, if I will get same result then I will check with my colleagues if they
are getting same isuue Or not. If only I am facing the issue, I will clear
browser cache and restart system.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

I turn on
bluetooth speaker first then turn on bluetooth setting at mobile and find the
speaker name and pair device

What according to you makes you a
good candidate for customer service or technical support job?

I never stop learning, I always try to learn more, I don't
care that from where I am getting knowledge, I just try to learn.

On a
scale of 1 - 5 please rate your fluency in spoken English

3