Subject: Tech Support Candidate - Dinesh Shokeen
From: Dinesh Shokeen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 03:09:10 -0400

| | Tech Support Test

Name | Dinesh Shokeen
E-mail | [email-masked]
Phone Number | (+91) 8588993169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Server dns dhcp active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shree IT Solution | Support engineer | | 30000
Previous Employer 1 | Nagata Auto Engineering India Pvt Ltd | System Admin | 10 July 2021 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check if there is issue with particular this site and read the error getting to resolve the issue. I will check lan settings and connectivity of computer and make sure it is connected to internet properly and  run ip release and refresh  and tracert command to detect and resolve the issue. I will also clear cache and cookies from the browser. And make sure site is compatible with the browser we are using.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we will enable Bluetooth pairing on both speaker and mobile. Then I will select the speaker and phone on listed on discovery device and click on pair device once the device are paired we can use them as per requirement. We need to make sure pairing list is not full and we do not need to delete devices from the list. And disocvery and connectivity should be enabled too on both devices.
What according to you makes you a good candidate for customer service or technical support job? | My 3 plus years of experience  in handling technical issues for both remote and on premise executives, and my learning and independent issue solving skills makes me a good candidate for customer service or technical job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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