Subject: Tech Support Candidate - Anurag singh Anurag
From: Anurag singh Anurag <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Aug 2022 01:51:25 -0400

Tech Support
Test

Name

Anurag
singh Anurag

E-mail

[email-masked]

Phone Number

(91) 8299041360

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Gorakhpur (Uttar
Pradesh)

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Hardware - Basic
Speakers
& Audio
Python- Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. First will check the website name once again
to verify the correct spelling.

2. Will check the correct domain name.

3. Will check the property internet connectivity or not.

4. Will check website is authorised or not.

5. May be there is lot of traffic on website.

6.may be expiring domain name.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.First of
all switch on the speaker and enable its bluetooth pairing mode.

2. Then turn on the mobile phone bluetooth so that it will search the bluetooth
device.

3. When your speaker name will show in mobile phone then tap on that to
connect.

4. At last accept the pair request and finally speaker will be
connected.

What according to you makes you a good candidate
for customer service or technical support job?

1. Listen
the problem of customer carefully and handle the problem with appropriate
manner.

2. If technical issue can handle properly on call then do it immediately.

3. Refer to concerned department to solve the problem of customer.

4. Always take feedback from the customer after solving their
problem.

On a scale of 1 - 5 please rate your fluency in
spoken English

4